Frequently Asked Questions
How long is the Frozen musical?
The performance lasts approximately 2 hours and 15 minutes and includes one interval.
Is Frozen the Musical suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 4 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
When is Frozen the Musical playing in London?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
When will I get my tickets to Frozen the Musical in London?
E-tickets and Print at Home tickets will be sent to you immediately.
If you are expecting to receive your tickets by post, they will be dispatched 7 days before the performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101.
How do I get to Theatre Royal Drury Lane in London?
The address is Catherine St, London WC2B 5JF, UK.
The closest tube station is Covent Garden.
The nearest train stations are London Charing Cross and London Waterloo.
Theatre Royal Drury Lane accessibility
FROZEN is committed to creating a friendly and inclusive audience experience. Signed, relaxed, audio-described and captioned performances will take place in December 2021 and January 2022.
For more information on how to book access performances, please visit LW Theatres.
Does Frozen the Musical have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
Show Info
What are the performance times?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
We recommend that you arrive at least 30 minutes prior to the performance start time.
How long is the performance?
The performance lasts approximately 2 hours and 15 minutes and includes one interval.
Is the performance suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 4 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
Does the performance have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
Can I record the performance?
The use of camera and sound recording equipment is strictly prohibited.
Location
How do I get to the Theatre Royal Drury Lane?
To plan your journey by public transport visit Transport for London.
Nearest Tube:
Covent Garden (250m); Piccadilly Line
Directions from Covent Garden tube station:
5mins) Go right on Long Acre; turn right into Bow Street and after 100 metres it will be on your left in Russell Street/Catherine Street.
Nearest Train:
London Charing Cross, London Waterloo
By bus
1, 4, 6, 9, 11, 13, 15, 23, 26, 29, 59, 68, 76, 77A, 91, 139, 168, 171, 172, 176, 188, 243, 341, 521, RVI
Parking:
Drury Lane, Parker Street (5mins)
Within congestion zone?:
Yes
Taxis:
Taxi rank at Covent Garden Piazza end of Russell Street.
Venue Info
Theatre Royal Drury Lane
The theatre is situated in the heart of London’s West End.
Ticket Info
After you have purchased your tickets:
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts.
When will I receive my tickets?
If you are expecting to receive your tickets by post, they will be dispatched 7 days before the performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101.
E-tickets and Print at Home tickets will be sent to you immediately.
If you haven't received or have misplaced your tickets on the day of the performance, please go to the box office to collect replacements. Your original tickets will then be voided.
Exchanges and refunds:
For more information about exchanging or refunding tickets, please visit this FAQ page
Guest Services
Find the answers you need on our comprehensive help page.
Accessibility
Scheduled Access and Relaxed Performances
Signed Performance: Sunday 5 December 2021 at 1pm
Relaxed Performance: Sunday 19 December 2021 at 12:30pm
Audio Described Performance: Sunday 23 January 2022 at 1pm
Captioned Performance: Sunday 30 January at 5:30pm
Access Performances
For more information on how to book access performances, please visit LW Theatres.
Relaxed Performance
FROZEN is committed to creating a friendly and inclusive audience experience. A relaxed performance will take place on Sunday 19 December 2021 at 12.30pm.
Relaxed Performances are specially adapted to be accessible to a wide range of audiences such as those on the autism spectrum, those with a learning disability, or anyone with additional sensory needs. There are extra trained staff on hand, and dedicated quiet areas inside the theatre should anyone need to leave their seat.
How long is the Frozen musical?
The performance lasts approximately 2 hours and 15 minutes and includes one interval.
Is Frozen the Musical suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 4 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
When is Frozen the Musical playing in London?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
When will I get my tickets to Frozen the Musical in London?
E-tickets and Print at Home tickets will be sent to you immediately.
If you are expecting to receive your tickets by post, they will be dispatched 7 days before the performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101.
How do I get to Theatre Royal Drury Lane in London?
The address is Catherine St, London WC2B 5JF, UK.
The closest tube station is Covent Garden.
The nearest train stations are London Charing Cross and London Waterloo.
Theatre Royal Drury Lane accessibility
FROZEN is committed to creating a friendly and inclusive audience experience. Signed, relaxed, audio-described and captioned performances will take place in December 2021 and January 2022.
For more information on how to book access performances, please visit LW Theatres.
Does Frozen the Musical have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
What are the performance times?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
We recommend that you arrive at least 30 minutes prior to the performance start time.
How long is the performance?
The performance lasts approximately 2 hours and 15 minutes and includes one interval.
Is the performance suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 4 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
Does the performance have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
Can I record the performance?
The use of camera and sound recording equipment is strictly prohibited.
How do I get to the Theatre Royal Drury Lane?
To plan your journey by public transport visit Transport for London.
Nearest Tube:
Covent Garden (250m); Piccadilly Line
Directions from Covent Garden tube station:
5mins) Go right on Long Acre; turn right into Bow Street and after 100 metres it will be on your left in Russell Street/Catherine Street.
Nearest Train:
London Charing Cross, London Waterloo
By bus
1, 4, 6, 9, 11, 13, 15, 23, 26, 29, 59, 68, 76, 77A, 91, 139, 168, 171, 172, 176, 188, 243, 341, 521, RVI
Parking:
Drury Lane, Parker Street (5mins)
Within congestion zone?:
Yes
Taxis:
Taxi rank at Covent Garden Piazza end of Russell Street.
Theatre Royal Drury Lane
The theatre is situated in the heart of London’s West End.
After you have purchased your tickets:
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts.
When will I receive my tickets?
If you are expecting to receive your tickets by post, they will be dispatched 7 days before the performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101.
E-tickets and Print at Home tickets will be sent to you immediately.
If you haven't received or have misplaced your tickets on the day of the performance, please go to the box office to collect replacements. Your original tickets will then be voided.
Exchanges and refunds:
For more information about exchanging or refunding tickets, please visit this FAQ page
Find the answers you need on our comprehensive help page.
Scheduled Access and Relaxed Performances
Signed Performance: Sunday 5 December 2021 at 1pm
Relaxed Performance: Sunday 19 December 2021 at 12:30pm
Audio Described Performance: Sunday 23 January 2022 at 1pm
Captioned Performance: Sunday 30 January at 5:30pm
Access Performances
For more information on how to book access performances, please visit LW Theatres.
Relaxed Performance
FROZEN is committed to creating a friendly and inclusive audience experience. A relaxed performance will take place on Sunday 19 December 2021 at 12.30pm.
Relaxed Performances are specially adapted to be accessible to a wide range of audiences such as those on the autism spectrum, those with a learning disability, or anyone with additional sensory needs. There are extra trained staff on hand, and dedicated quiet areas inside the theatre should anyone need to leave their seat.
