We are all excited about the time when we will be back in the theatre together enjoying the magic of live performance and are in the process of contacting existing ticket holders with new dates for Frozen, which will open in August 2021.
Whilst we work through this extensive reschedule the show will remain off-sale. You can sign-up to be the first to learn more about when tickets will become available again. Gift vouchers are also available and more information can be found on the Frozen the Musical Official website.
Existing guests do not need to do anything at the moment – you will be contacted at the earliest opportunity with your revised performance date. You can view our calendar to see your new date. If the new date is not suitable, once you have received your new confirmation email you will be able to request an exchange into an alternative performance or to request a credit voucher, or a refund if necessary.
We would like to thank you for your ongoing patience and understanding in these difficult times – we are doing everything we can to cause as little inconvenience to you as possible. We promise the wait will be worth it.
Coming to the West End in August 2021
Frozen The Musical Tickets
Theatre Royal Drury Lane, London
Get ready to experience the wonder of Frozen as it comes alive For the First Time in Forever, at London’s Theatre Royal Drury Lane. This new West End musical celebrates the extraordinary story that melted hearts across the world.
Full of heart, humour and powerful storytelling, Frozen will sweep you away to the magical world of Arendelle. Spectacular special effects, breathtaking sets and beautiful costumes combine to stunning effect in this unforgettable experience that will delight people of all ages.
Frozen is brought to the stage by an award-winning creative team, with direction by Tony® and Olivier Award-winner Michael Grandage and a book by Academy® and BAFTA Award-winner Jennifer Lee. The show features the cherished songs from the original film alongside new songs by Grammy® and Academy Award-winning writers Kristen Anderson-Lopez and Robert Lopez, creators of the global phenomenon 'Let It Go'.
Gift vouchers are also available to purchase for Frozen the Musical
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Planning Your Visit
Show Info
What are the performance times?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
We recommend that you arrive at least 30 minutes prior to the performance start time.
How long is the performance?
The performance lasts approximately 2 hours and 30 minutes and includes one interval.
Is the performance suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 3 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
Does the performance have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
Can I record the performance?
The use of camera and sound recording equipment is strictly prohibited.
Location
How do I get to the Theatre Royal Drury Lane?
To plan your journey by public transport visit Transport for London.
Nearest Tube:
Covent Garden (250m); Piccadilly Line
Directions from Covent Garden tube station:
(5mins) Go right on Long Acre; turn right into Bow Street and after 100 metres it will be on your left in Russell Street/Catherine Street.
Nearest Train:
London Charing Cross, London Waterloo
By bus
1, 4, 6, 9, 11, 13, 15, 23, 26, 29, 59, 68, 76, 77A, 91, 139, 168, 171, 172, 176, 188, 243, 341, 521, RVI
Parking:
Drury Lane, Parker Street (5mins)
Within congestion zone?:
Yes
Taxis:
Taxi rank at Covent Garden Piazza end of Russell Street.
Venue Info
Theatre Royal Drury Lane is situated in the heart of London’s West End. The theatre is currently closed for restoration and will reopen in 2021.
More information about the venue will be available soon.
Ticket Info
After you have purchased your tickets:
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts.
When will I receive my tickets?
If you are expecting to receive your tickets by post, they will arrive in the week before your performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101. E-tickets will become available 24 hours before the performance.
Exchanges and refunds:
For more information about exchanging or refunding tickets, please visit this FAQ page
Guest Services
Find the answers you need on our comprehensive help page.
Accessibility
Scheduled Access and Relaxed Performances
Whilst we work through this extensive reschedule the show will remain off-sale. You can sign-up here to be the first to hear more about when tickets go back on sale.
Existing guests do not need to do anything at the moment – you will be contacted at the earliest opportunity with your revised performance date. If you booked for an access performance, your new performance date will be as listed below.
Signed Performance: Sunday 5 December 2021 at 1pm
Relaxed Performance: Sunday 19 December 2021 at 12:30pm
Audio Described Performance: Sunday 23 January 2022 at 1pm
Captioned Performance: Sunday 30 January at 5:30pm
Access Performances
Whilst we work through this extensive reschedule the show will remain off-sale.
Relaxed Performance
FROZEN is committed to creating a friendly and inclusive audience experience. A relaxed performance will take place on Sunday 19 December 2021 at 12.30pm.
Relaxed Performances are specially adapted to be accessible to a wide range of audiences such as those on the autism spectrum, those with a learning disability, or anyone with additional sensory needs. There are extra trained staff on hand, and dedicated quiet areas inside the theatre should anyone need to leave their seat.
Whilst we work through this extensive reschedule the show will remain off-sale. Sign-up to be the first to hear more about when tickets go back on-sale. Gift vouchers are also available to purchase on our official Frozen the Musical Official website.
What are the performance times?
Wednesday to Saturday at 7:00pm
Thursday & Saturday at 2:00pm
Sunday at 1:00pm & 5:30pm
We recommend that you arrive at least 30 minutes prior to the performance start time.
How long is the performance?
The performance lasts approximately 2 hours and 30 minutes and includes one interval.
Is the performance suitable for children?
Frozen the Musical is recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends Frozen the Musical for ages 6 and up. Children under the age of 3 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age must have a ticket.
Does the performance have special effects?
Please note that smoke, haze and strobe lighting are used during the show.
Can I record the performance?
The use of camera and sound recording equipment is strictly prohibited.
How do I get to the Theatre Royal Drury Lane?
To plan your journey by public transport visit Transport for London.
Nearest Tube:
Covent Garden (250m); Piccadilly Line
Directions from Covent Garden tube station:
(5mins) Go right on Long Acre; turn right into Bow Street and after 100 metres it will be on your left in Russell Street/Catherine Street.
Nearest Train:
London Charing Cross, London Waterloo
By bus
1, 4, 6, 9, 11, 13, 15, 23, 26, 29, 59, 68, 76, 77A, 91, 139, 168, 171, 172, 176, 188, 243, 341, 521, RVI
Parking:
Drury Lane, Parker Street (5mins)
Within congestion zone?:
Yes
Taxis:
Taxi rank at Covent Garden Piazza end of Russell Street.
Theatre Royal Drury Lane is situated in the heart of London’s West End. The theatre is currently closed for restoration and will reopen in 2021.
More information about the venue will be available soon.
After you have purchased your tickets:
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts.
When will I receive my tickets?
If you are expecting to receive your tickets by post, they will arrive in the week before your performance. If you have not received your tickets in the post 48 hours prior to the performance, please call our Guest Services team on 0800 640 8101. E-tickets will become available 24 hours before the performance.
Exchanges and refunds:
For more information about exchanging or refunding tickets, please visit this FAQ page
Find the answers you need on our comprehensive help page.
Scheduled Access and Relaxed Performances
Whilst we work through this extensive reschedule the show will remain off-sale. You can sign-up here to be the first to hear more about when tickets go back on sale.
Existing guests do not need to do anything at the moment – you will be contacted at the earliest opportunity with your revised performance date. If you booked for an access performance, your new performance date will be as listed below.
Signed Performance: Sunday 5 December 2021 at 1pm
Relaxed Performance: Sunday 19 December 2021 at 12:30pm
Audio Described Performance: Sunday 23 January 2022 at 1pm
Captioned Performance: Sunday 30 January at 5:30pm
Access Performances
Whilst we work through this extensive reschedule the show will remain off-sale.
Relaxed Performance
FROZEN is committed to creating a friendly and inclusive audience experience. A relaxed performance will take place on Sunday 19 December 2021 at 12.30pm.
Relaxed Performances are specially adapted to be accessible to a wide range of audiences such as those on the autism spectrum, those with a learning disability, or anyone with additional sensory needs. There are extra trained staff on hand, and dedicated quiet areas inside the theatre should anyone need to leave their seat.
Whilst we work through this extensive reschedule the show will remain off-sale. Sign-up to be the first to hear more about when tickets go back on-sale. Gift vouchers are also available to purchase on our official Frozen the Musical Official website.
