Frequently Asked Questions
When can I purchase Day Seats for participating shows?
Day Seats go on sale from 10:00am on the day of the performance.
Is there a limit to the number of Day Seats I can purchase?
There is a limit of two Day Seats per performance, subject to availability.
How do I access Day Seats?
You will need to create a Disney account in order to log in, or you may use an existing Disney account. Log into the Disney Day Seats Page on the day of the performance you wish to attend, and choose from the available productions. You will be placed in a queue. If there are Day Seats still available once you have reached the front of the queue, you can select and purchase up to two tickets from the available inventory.
How many Day Seats are sold per show?
The total number of Day Seats varies for each participating performance on a daily basis, subject to availability and demand.
What happens if I am not able to purchase Day Seats for my preferred performance?
When all Day Seats for a participating performance are sold out, you can choose to purchase regular tickets, purchase tickets to another participating show, or try again on a different day.
Do I need to re-register if I wish to purchase Day Seats again in the future?
Once you have created your Disney Account, it can be used purchase Day Seats whenever they are available. There is no need to create multiple accounts.
Can I choose the location of my Day Seats?
It is not possible to request specific seats or areas when purchasing Day Seats.
Venues
Where are the performances taking place?
The Lion King, London is playing at the Lyceum Theatre, 21 Wellington Street, London WC2E 7RQ
Frozen the Musical is playing at the Theatre Royal Drury Lane, Catherine Street, Covent Garden, London WC2B 5JF
Beauty and the Beast the Musical, Bristol is playing at the Bristol Hippodrome, St Augustine's Parade, Bristol BS1 4UZ
Show Info and Accessibility
For further show information, venue information, and accessibility information please visit the individual show pages:
Beauty and the Beast, Edinburgh
Unless otherwise stated, all shows are recommended for a general audience. As an advisory to adults who might bring young people, all productions are recommended for ages 6 and up. Children under the age of 3 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatres, regardless of age must have a ticket.
Ticket Info
Once I have purchased my tickets what happens?
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you are collecting your tickets at the box office please print the confirmation and bring it to the box office. If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts. Tickets are non-exchangeable and non-refundable.
When will I receive my tickets?
If you have not received your tickets 2 hours prior to the performance please call our Guest Services team on 0800 640 8101.
When can I purchase Day Seats for participating shows?
Day Seats go on sale from 10:00am on the day of the performance.
Is there a limit to the number of Day Seats I can purchase?
There is a limit of two Day Seats per performance, subject to availability.
How do I access Day Seats?
You will need to create a Disney account in order to log in, or you may use an existing Disney account. Log into the Disney Day Seats Page on the day of the performance you wish to attend, and choose from the available productions. You will be placed in a queue. If there are Day Seats still available once you have reached the front of the queue, you can select and purchase up to two tickets from the available inventory.
How many Day Seats are sold per show?
The total number of Day Seats varies for each participating performance on a daily basis, subject to availability and demand.
What happens if I am not able to purchase Day Seats for my preferred performance?
When all Day Seats for a participating performance are sold out, you can choose to purchase regular tickets, purchase tickets to another participating show, or try again on a different day.
Do I need to re-register if I wish to purchase Day Seats again in the future?
Once you have created your Disney Account, it can be used purchase Day Seats whenever they are available. There is no need to create multiple accounts.
Can I choose the location of my Day Seats?
It is not possible to request specific seats or areas when purchasing Day Seats.
Where are the performances taking place?
The Lion King, London is playing at the Lyceum Theatre, 21 Wellington Street, London WC2E 7RQ
Frozen the Musical is playing at the Theatre Royal Drury Lane, Catherine Street, Covent Garden, London WC2B 5JF
Beauty and the Beast the Musical, Bristol is playing at the Bristol Hippodrome, St Augustine's Parade, Bristol BS1 4UZ
For further show information, venue information, and accessibility information please visit the individual show pages:
Beauty and the Beast, Edinburgh
Unless otherwise stated, all shows are recommended for a general audience. As an advisory to adults who might bring young people, all productions are recommended for ages 6 and up. Children under the age of 3 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatres, regardless of age must have a ticket.
Once I have purchased my tickets what happens?
Once you have purchased your tickets online or via Guest Services you will receive a confirmation email.
If you are collecting your tickets at the box office please print the confirmation and bring it to the box office. If you have Print at Home tickets, please ensure they’re clearly printed before you arrive at the venue. We recommend arriving at least 30 minutes before the performance starts. Tickets are non-exchangeable and non-refundable.
When will I receive my tickets?
If you have not received your tickets 2 hours prior to the performance please call our Guest Services team on 0800 640 8101.
