Terms & Conditions

DISNEYTICKETS.CO.UK – TERMS & CONDITIONS OF SALE WHO YOU ARE BUYING FROM Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide your tickets and merchandise to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All tickets and merchandise purchased via disneytickets.co.uk (“Disney Tickets”) are sold by Ingresso Group Limited located at Metro Building, 1 Butterwick, Hammersmith, London, W6 8DL company number 07477714 (“Ingresso”). Ingresso is an authorised reseller of tickets to Disney’s live events. By purchasing a ticket from Disney Tickets, you are contracting with Ingresso, not with the Walt Disney Company Limited (“Disney”). While Disney helps facilitate transactions that are carried out on Disney Tickets, Disney is not the seller of the tickets. The contracts formed at the completion of sales on Disney Tickets are solely between Ingresso (the seller) and you (the buyer) and Disney is not a party to these contracts and Ingresso is not acting as Disney’s agent. You can contact us by telephoning our customer service team on 0800 640 8101 or by writing to us at help@disneytickets.co.uk or Disney Theatrical Group, Lyceum Theatre, 21 Wellington Street, London, WC2E 7RQ. CUSTOMER DATA Disney is responsible for the operation of the Disney Tickets website and is the data controller for all personal data collected on Disney Tickets, including data relating to your purchase of tickets but excluding payment card data (i.e. the sixteen digit card number, expiry date and three digit security code). Disney’s Privacy Policy and Cookies Policy can be found here https://disneyprivacycenter.com. Disney reserves the right to make changes to these policies from time to time to accommodate new technologies, industry practices, regulatory requirements and for any other legitimate and lawful purpose. Ingresso has engaged Stripe Payments Europe Limited (“Stripe”) to securely process transactions made on Disney Tickets that require use of a payment card. This means that Ingresso and not Disney is the controller of any of payment card data that is collected on Disney Tickets. Stripe carries out its obligations related to the processing of payments and ensures Payment Card Industry Data Security Standards have been met. Stripe’s Privacy Policy can be found here https://stripe.com/gb/privacy. Ingresso’s Privacy Policy can be found here https://d1wx4w35ubmdix.cloudfront.net/wl-media/other_media/Ingresso-Privacy-Policy.pdf. PRICING All prices are inclusive of legally applicable VAT unless otherwise stated. Ticket prices on Disney Tickets are subject to change at any time prior to placing your order. Any additional booking fees, delivery fees, service charges and venue facility fees will be indicated to you on the Disney Tickets prior to placing your order. NO REFUNDS In the event of cancellation or rescheduling of the applicable event, management and/or Disney shall not be required to issue you a refund, provided that you are given the right to attend a rescheduled performance of the same event, or to exchange this ticket for a ticket that is comparable in price and location with another similar event within 12 months of the originally scheduled event, as available and as designated by venue management and/or Disney. ALTERATIONS Performance dates, times, prices and cast are subject to change without notice. The seat allocated at time of booking is subject to change and Disney and/or management are entitled to issue a new seat of equivalent value and quality. TICKET RESALE The unlawful resale or attempted resale of this ticket is grounds for seizure and cancellation without compensation. USE OF TICKET Any purchase of a ticket or merchandise on Disney Tickets is subject to these Terms and Conditions of Sale, the Terms and Conditions for the Disney Tickets website, and the terms and conditions of the applicable venue owner. Tickets cannot be replaced if lost, stolen or destroyed and are only valid only for the event, timed entry (for non-seated events) and allocated seat for which it is issued. This ticket is not redeemable for cash. You agree by the use of this ticket, not to transmit or aid in transmitting any description, account, picture or reproduction of the event to which this ticket is issued. You grant permission to the organisation sponsoring, presenting and/or producing the event for which the ticket is issued, to utilize your image or likeness in connection with any live or recorded video or other transmission or reproduction of the event for which this ticket is issued, in perpetuity, throughout the universe, in all languages, and in all media now know nor hereafter devised. Please note that unless otherwise stated on Disney Tickets, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. LIABILITY You voluntarily assume all risks and danger incidental to the event for which the ticket is issued. Whether occurring prior to, during or after the event. You voluntarily agree that the venue management facility, Disney, and each of their respective parents, affiliates, subsidiaries, agents, officers, directors, owners and employees (collectively, the “Released Parties”) are expressly released by You from any claims arising from such causes, other than liability for death or personal injury caused by the Released Parties’ negligence. AGE RESTRICTIONS To purchase tickets or merchandise on Disney Tickets you must be over 18 and have a valid credit or debit card. As an advisory to adults who might bring young people, Disney recommends The Lion King and Aladdin for ages 6 and up. Children under the age of 3 will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age, must have a ticket. For other events, the applicable age restrictions or recommendations can be found on each event information page. ADMISSION Venue management and Disney reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with the terms and conditions herein. EXCHANGES FOR LION KING AND ALADDIN Exchange policy is valid solely for performances of The Lion King at the Lyceum Theatre and Aladdin at the Prince Edward Theatre and not valid for productions of The Lion King or Aladdin outside of London or any other events. Tickets may be exchanged solely for different performances of the same production for which the tickets were originally purchased. Exchanges must be made no later than 48 hours prior to the start time of the originally-ticketed performance. Tickets may be exchanged for any other single performance on sale at the time the exchange is made, subject to blackout dates and other restrictions. Tickets may not be exchanged for another seat in the same performance or differently-priced seat. Ticket exchanges will only be made through the original point of purchase: For tickets purchased via Disney Tickets, please contact Disney Tickets’ Guest Services on 0800 640 8101. Limit of one complimentary exchange per booking reference. For tickets purchased at the Box Office, please visit the applicable theatre Box Office. Exchange requests for tickets purchased at the Box Office must be accompanied by the original tickets and receipt. An exchange fee may be charged by the venue. For group sales, ticket exchanges will be made only through the original Group Sales Agent that originally transacted the sale. Group minimums still apply for any performance in which the tickets are used. Exchanges will be valued at the same price as the original face value of the ticket purchased. No refunds will be available on ticket exchanges if the original face value of the original ticket is higher than the face value of the new ticket. New special offer, discount and promotion codes may not be applied to exchanged tickets. Exchanges may not be made to change the number of tickets. Complimentary tickets are not eligible for exchange. Other restrictions may apply. Exchange policy may change or be revoked without notice. PURCHASE OF MERCHANDISE If you purchase any merchandise on Disney Tickets then you will be sent a voucher together with your tickets. In order to collect your merchandise you must present that voucher together with valid ID (driver’s licence, passport, credit or debit card) at the merchandise concession within the venue. You will only be able to redeem the voucher for the merchandise on the day of the performance for which you have booked tickets. YOUR RIGHT TO CANCEL OR RETURN MERCHANDISE (NOT APPLICABLE TO TICKETS) If you decide you do not want the merchandise before you collect it or you are not happy with the merchandise you purchase then then you have 14 days in which to cancel your order or return the merchandise to us. You are not entitled to cancel the ticket associated with the merchandise. To cancel your order of merchandise please call us on 0800 640 8101 or email us at help@disneytickets.co.uk. Alternatively, you may use the model cancellation form set out at the end of these Terms and Conditions of Sale, but it is not obligatory. To return merchandise you must either return it in person to where you bought it or post it back to us at Disney Theatrical Group, Lyceum Theatre, 21 Wellington Street, London WC2E 7RQ. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. We will give you a full refund (please note that CDs and DVDs must be returned with their seals and packaging intact) and pay for the reasonable cost (i.e. via royal mail posted from within the UK) of return if: (a) the merchandise is faulty or misdescribed; (b) you are ending the contract because we have told you of a change to the product as described when you purchased it such as an error in pricing or description; or (c) there has been a delay in delivery due to events outside our control. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. We will only accept returned merchandise and offer refunds for merchandise that has not been used and is in a pristine condition (please note that CDs and DVDs must be returned with their seals and packaging intact). For qualifying returns, we will refund you the price you paid for the products including reasonable delivery costs, by the method you used for payment. APPLICABLE LAW These terms of purchase shall be governed by and construed in accordance with the laws of England and Wales, and the courts of London, England shall have exclusive jurisdiction in respect of any actions or claims under these terms of use and you hereby consent and submit to the personal jurisdiction of such courts; provided that nothing herein shall prevent the application and enforcement of mandatory and applicable law. If any of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. UPDATED NOVEMBER 2017 …………………………………………………………………………………………………. FORM FOR THE CANCELLATION/RETURN OF PRODUCTS BOUGHT ON DISNEYTICKETS.COM (THIS FORM CANNOT BE USED TO RETURN OR CANCEL TICKETS) To: Disney Theatrical Group, Lyceum Theatre, 21 Wellington Street, London WC2E 7RQ For full information about our returns policy and instructions please visit out help pages. If you wish to cancel or return a product, you may complete and return this form. Using this form is not compulsory and you can also contact us by email or letter to inform us you wish to cancel or return a product, but its use helps us improve our products and service and may also help us process your refund quicker. I hereby give notice that I withdraw from my contract of sale and am cancelling/returning the following goods: PRODUCT DESCRIPTION NAME ADDRESS ORDER NUMBER DATE OF PURCHASE DATE RECEIVED SIGNED DATE